“Could you quote for 5,000 bags like last time? I’ll email the specs.”
03 / MY DAD MAKES PLASTIC BAG
If Dad couldn’t pick up
for a week?
What stayed with me wasn’t how much he did. It was how hard it was for him to step away.

Helping at the family factory, I saw calls taken on the road, quotes waiting to be sent, and requests waiting for a reply. So much of the work depended on one person remembering it all.
“It would help if my calls were written down.”
That was the starting point: a record he could find when he needed it, and a next step he wouldn’t have to keep in his head. That request led to call records, a mobile quote app, and an integrated inbox.
Read the original field note ↗
